Consumer & Data Subject Rights Management
Intake and fulfill opt-out of sale requests and consumer requests for personal information access and deletion.
How It Works
Automate the Consumer and Data Subject Rights Request Lifecycle from Intake to Fulfillment
1
Automate Request Intake & Fulfillment
2
Validate Identity & Triage Requests
3
Maintain Records & Generate Reports
Additional Solutions from CookiePro
Cookie Consent and Website Scanning
Scan your website and easily generate a geo-specific cookie banner, preference center and cookie policy.
Mobile App Scanning & Consent
Scan your mobile app and collect user consent for analytics, advertising, and other tracking technologies.
CCPA Opt-Out Solution
Create a Do Not Sell notice to comply with CCPA Opt-Out requirements.
Consumer and Subject Request Management Features
Web Form and Portal
- Build a request intake form to capture requests based on regulation-specific requirements.
- Tailor the web form to match your website's brand and add the form to your website with a single line of code.
- Ensure the end-user experience is consistent with your organization’s brand by adjusting the language, logo, color, and content of your web portal and email communications.
Multilingual Capabilities
- Leverage various data subject request templates with default settings, available in multiple languages.
- Use a template or build your own in the easy-to-use, drag-and-drop interface.
- Enable data subjects to select their preferred language with submitting a request and translate all email communications into 45 languages.
Consumer Request Validation
- Enable consumers to attach evidence when submitting a request to verify their identity and proof of residency.
- Leverage various identity validation approaches, including a simple email, phone verification, existing user login portals, or security questions.
Automated Fulfillment
- Fully automate any manual tasks involved in fulfilling consumer rights requests
- Find and retrieve consumers’ data across cloud-based and on-premise systems to assist in fulfilling requests
- Integrate with common business apps, such as CRMs, Marketing Automation, CASBs, CMDBs, and more
Response Templates
- Leverage built-in CCPA response templates and track against the 45-day response window
- Enable and track 90-day extensions as well as communicate extension requests to consumers
- Monitor for excessive requests with ability to limit consumers to two requests within a 12-month period
Tracking and Reporting
- Maintain a complete record of data subject request activities to demonstrate compliance with data protection regulations. Capture data subject contact information, details of the request, when and how the request was completed, as well as your response to the request.
- View the complete lifecycle of a request, including auditable details of every data subject interaction. Generate a full audit report of each data subject request.
Toll Free Number
- Leverage a unique toll-free phone number to intake consumer requests using an automated system
- Utilize a fully customizable greeting in-line with company messaging and regulatory requirements
- Integrate fully with CookiePro Consumer Rights Management, Do Not Sell, and Target Data Discovery solutions
Integration Support
Leverage pre-built plugins in the CookiePro Integrations Marketplace to connect with your favorite apps such as Pardot, Mailchimp, Salesforce, Slack, SendGrid, Office365, Experian, and much more.
View All IntegrationsWhy Choose CookiePro?
Most Widely Used
The world's most widely used solution, processing hundreds of thousands of requests
Insightful Metrics
Break down request costs and trends for clear value and internal ROI metrics
Rapid Deployment
Get up and running with same day fast track implementation and custom resources
Multilingual Product
Over 100 languages available translated by OneTrust's in-house, privacy-trained localization team
Deep Regulatory Guidance
Powered by OneTrust DataGuidance privacy and security regulatory research platform
Flexible & Scalable
Fully scalable solution with deployment flexibility in cloud, or on-premises with the ability to migrate
Pricing
Consumer & Data Subject Rights
Professional Edition
$90
per month
Create a structured, compliant process to document and fulfill subject & consumer intake requests.
- 250 Data Subjects
- 10 Custom Forms
- Custom & Automated Workflows
- ID Validation
- Pre-built Response Templates
- Dashboards & Reporting
Toll Free Number
Professional Edition
$50
per line
Comply with the CCPA toll-free requirement by adding a phone workflow into your Consumer Rights request process
- Shared Phone Line with 1 Code
- Customizable Welcome Message
- Voicemail Attachment
Ready to Get Started?
Get your first 25 requests free today
Privacy Tracker: Virginia Privacy Act...
On January, 8, 2020, Lawmakers in Virginia proposed a bill, the Virginia Privacy Act (HB 473), or VCPA, that would create a number of...
Welcome to the CookiePro Community
Whether you’re getting started with CookiePro for the first time or want to find detailed documentation, the CookiePro Community offers...
Cookie Consent Guidelines for Privacy...
In a recent article, we take look at cookie consent best practices according to GDPR, CCPA, ICO, CNIL, LGPD, and the Nevada Privacy Law...
What Is CCPA, and What Will It Bring in 2020?
The California Consumer Privacy Act (CCPA), one of the biggest privacy laws, just went into effect. Learn about the regulation and the...
