Consumer & Data Subject Rights Management
Secure Portal | Automated Workflow | Request Dashboard
How It Works
Intake and Triage
Build a request intake web form linked directly from your company’s website
Set up an internal workflow and fully automate manual tasks involved in fulfilling requests
Communicate Through Secure Portal
Leverage built-in response templates and track against the response window
Consumer and Subject Request Management Features
Web Form and Portal
- Build a request intake form to capture requests based on regulation-specific requirements.
- Tailor the web form to match your website’s brand and add the form to your website with a single line of code.
- Ensure the end-user experience is consistent with your organization’s brand by adjusting the language, logo, color, and content of your web portal and email communications.
- Leverage various data subject request templates with default settings, available in multiple languages.
- Use a template or build your own in the easy-to-use, drag-and-drop interface.
- Enable data subjects to select their preferred language with submitting a request and translate all email communications into 45 languages.
Consumer Request Validation
- Enable consumers to attach evidence when submitting a request to verify their identity and proof of residency.
- Leverage various identity validation approaches, including a simple email, phone verification, existing user login portals, or security questions.
- Fully automate any manual tasks involved in fulfilling consumer rights requests
- Find and retrieve consumers’ data across cloud-based and on-premise systems to assist in fulfilling requests
- Integrate with common business apps, such as CRMs, Marketing Automation, CASBs, CMDBs, and more
- Leverage built-in CCPA response templates and track against the 45-day response window
- Enable and track 90-day extensions as well as communicate extension requests to consumers
- Monitor for excessive requests with ability to limit consumers to two requests within a 12-month period
Tracking and Reporting
- Maintain a complete record of data subject request activities to demonstrate compliance with data protection regulations. Capture data subject contact information, details of the request, when and how the request was completed, as well as your response to the request.
- View the complete lifecycle of a request, including auditable details of every data subject interaction. Generate a full audit report of each data subject request.
Toll Free Number
- Leverage a unique toll-free phone number to intake consumer requests using an automated system
- Utilize a fully customizable greeting in-line with company messaging and regulatory requirements
- Integrate fully with CookiePro Consumer Rights Management, Do Not Sell, and Target Data Discovery solutions
CookiePro is a platform-independent tool that can be deployed on your website with the simple addition of a script tag.
Getting Started guides, technical documentation and sample codes are available in the CookiePro CommunityView All Integrations
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