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Consumer & Data Subject Rights Management

Responding to consumer rights requests is a time-consuming process full of manual tasks, making it a challenge to respond to regulatory requirements and the need to detect exactly where consumer data exists, in order to access, port, delete it, or comply with CCPA opt-outs.

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How It Works

Consumer and Data Subject Rights Request Lifecycle from Intake to Fulfillment

Automate Request Intake & Fulfillment

Validate Identity & Triage Requests

Maintain Records & Generate Reports

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CCPA Opt-Out Solution

Create a Do Not Sell notice to comply with CCPA Opt-Out requirements.

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Consumer and Subject Request Management Features

CookiePro DSAR Web Form Editor CCPA Data Subject

Web Form and Portal

Build a request intake form to capture requests based on regulation-specific requirements.
Tailor the web form to match your website's brand and add the form to your website with a single line of code.
Ensure the end-user experience is consistent with your organization’s brand by adjusting the language, logo, color, and content of your web portal and email communications.

Multilingual Capabilities

Leverage various data subject request templates with default settings, available in multiple languages.
Use a template or build your own in the easy-to-use, drag-and-drop interface.
Enable data subjects to select their preferred language with submitting a request and translate all email communications into 45 languages.

Consumer Request Validation

Enable consumers to attach evidence when submitting a request to verify their identity and proof of residency.
Leverage various identity validation approaches, including a simple email, phone verification, existing user login portals, or security questions.

Automated Fulfillment

Fully automate any manual tasks involved in fulfilling consumer rights requests
Find and retrieve consumers’ data across cloud-based and on-premise systems to assist in fulfilling requests
Integrate with common business apps, such as CRMs, Marketing Automation, CASBs, CMDBs, and more

Response Templates

Leverage built-in CCPA response templates and track against the 45-day response window
Enable and track 90-day extensions as well as communicate extension requests to consumers
Monitor for excessive requests with ability to limit consumers to two requests within a 12-month period

Tracking and Reporting

Maintain a complete record of data subject request activities to demonstrate compliance with data protection regulations. Capture data subject contact information, details of the request, when and how the request was completed, as well as your response to the request.
View the complete lifecycle of a request, including auditable details of every data subject interaction. Generate a full audit report of each data subject request.

Toll Free Number

Leverage a unique toll-free phone number to intake consumer requests using an automated system
Utilize a fully customizable greeting in-line with company messaging and regulatory requirements
Integrate fully with CookiePro Consumer Rights Management, Do Not Sell, and Target Data Discovery solutions

Integration Support

Leverage pre-built plugins in the CookiePro Integrations Marketplace to connect with your favorite apps such as Pardot, Mailchimp, Salesforce, Slack, SendGrid, Office365, Experian, and much more.

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