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Frequently Asked Questions

  • I’ve purchased a CookiePro subscription. Are implementation services refundable?

    No. Unfortunately, any services paid for technical support or implementation services are not refundable.

  • Are there implementation fees?

    CookiePro offers multiple implementation options. Most users with some technical knowledge can easily implement the solution at no additional cost with our technical guides, documentation and free webinars. We also offer a Quick Start implementation program and professional service hours for additional fees from our technical team or our community of resellers.

  • Can I add several small websites to 1 subscription?

    Prices are per domain. Each domain requires one subscription.

  • Can I cancel at anytime?

    Yes. Cancel at any time. Payments are applied at the beginning of your monthly subscription, and partial payments are not refunded if you cancel in the middle of a billing period.

  • How are taxes added?

    Applicable sales taxes may be added based on your location.

  • How are the promotion codes applied?

    Promo codes are applied to the first 12 months of your subscription.

  • How do I upgrade my Free Edition?

    If you would like to upgrade to Starter, Standard or Enterprise, from Free, simply select the edition you would like to purchase on the pricing page and click “buy now”. Once you enter the email associated with your existing free account, simply follow the checkout process, enter your payment details and you will have access to your new edition!

  • I’ve purchased cookiepro subscription…

    You are one step closer to cookie compliance. You will receive the following notifications via email:

    • Purchase invoice
    • Link to your CookiePro account with login credentials
    • Welcome email from the CookiePro support team
  • Is a Contract Required?

    No contracts. No hidden fees.

  • What is included in the Free Edition?

    The free edition of CookiePro includes the key features businesses need to be cookie compliant under privacy regulations like ePrivacy and the GDPR. In the free edition, you will receive one domain with up to 100 subpages. You will have access to all starter and standard features.

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