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CookiePro Blog November 27, 2019

CCPA Compliance Checklist: 5-Week Countdown

The California Consumer Privacy Act (CCPA) is only five weeks away from going into effect, and we’re counting down with a blog series that features a CCPA Compliance Checklist.

Last week, we discussed #5 off of our checklist about adding a Do Not Sell link or button to websites to allow visitors to opt of the sale of personal information. This week, we’ll review #6 about adding a toll-free number to your website Do Not Sell link or button.

CCPA Compliance Checklist

  1. Understand what the CCPA is and if it applies to you
  2. Determine what data is collected from California consumers and for what purposes they are used 
  3. Inform visitors what personal information is collected when visiting your website
  4. Offer an online form for consumers to access, request deletion, or opt out of sales of their personal information  
  5. Add a “Do Not Sell My Personal Information” link to your website’s homepage and privacy policy
  6. Create a toll-free number for consumers to make consumer rights’ requests over the phone  
  7. Maintain detailed, ongoing consent records for compliance   
  8. Develop a process to respond to consumer requests within 45 days from when the request was made  
  9. Obtain opt-in consent from children between ages 13-16 to sell their information; a parent of legal guardian required to opt in on behalf of children under 13 years old  
  10. Provide consumers who exercise their privacy rights the same products and service quality

Toll-Free Number for Consumer Requests

Under the CCPA, one amendment that is still waiting for Governor Newsom’s signature is AB-1564, the “Toll-Free Number amendment”. With this, businesses must provide a way for consumers to submit consumer requests via a link or button on the company’s website, and a toll-free number visitors can contact.

Using CookiePro Consumer Rights Management, website owners are able to set up an online intake form for consumer requests and a toll-free number for phone requests.

This solution was developed as a response to the provision that requires organizations to set up and maintain a toll-free number.

toll-free number

Leverage CookiePro’s CCPA Toll-Free Module To: 

  • Leverage a unique toll-free phone number to intake consumer requests using an automated system
  • Utilize a fully customizable greeting in line with company messaging and regulatory requirements
  • Add identity verification workflows to validate the requestor’s identity 
  • Centrally log consumer requests for record-keeping 
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